Technical Support

Altair provides comprehensive software support via web FAQs, tutorials, training classes, telephone and e-mail.

Altair Support on the World Wide Web

The Altair web site is a valuable online companion to Altair software. Visit www.altairhyperworks.com for tips and tricks, training course schedules, training/tutorial videos, and other useful information.

Altair Training Classes

Altair training courses provide a hands-on introduction to our products, focusing on overall functionality. Courses are conducted at our main and regional offices or at your facility. If you are interested in training at your facility, please contact your account manager for more details. If you do not know who your account manager is, please send an e-mail to training@altair.com and your account manager will contact you.

Telephone and E-mail

When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. Many times, it is very beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please have that information ready. If you send an e-mail, please specify the workstation type, operating system, RAM, and graphics board information in the e-mail.

To contact an Altair support representative, reference the following table or the information available on the HyperWorks website: www.altairhyperworks.com/ClientCenterHWSupportProduct.aspx.
Location Telephone E-mail
Australia 64.9.413.7981 anzsupport@altair.com
Brazil 55.11.3884.0414 br_support@altair.com
Canada 416.447.6463 support@altairengineering.ca
China 86.400.619.6186 support@altair.com.cn
France 33.1.4133.0992 francesupport@altair.com
Germany 49.7031.6208.22 hwsupport@altair.de
India 91.80.6629.4500

1.800.425.0234 (toll free)

support@india.altair.com
Italy 39.800.905.595 support@altairengineering.it
Japan 81.3.5396.2881 support@altairjp.co.jp
Korea 82.70.4050.9200 support@altair.co.kr
Mexico 55.56.58.68.08 mx-support@altair.com
New Zealand 64.9.413.7981 anzsupport@altair.com
North America 248.614.2425 hwsupport@altair.com
Scandinavia 46.46.460.2828 support@altair.se
South Africa 27.21.8311500 support@altair.co.za
United Kingdom 01926.468.600 support@uk.altair.com

For questions or comments about this help system, send an email to hwsupport@altair.com.

In addition, the following countries have resellers for Altair Engineering: Colombia, Czech Republic, Ecuador, Israel, Russia, Netherlands, Turkey, Poland, Singapore, Vietnam, Indonesia

Official offices with resellers: Canada, China, France, Germany, India, Malaysia, Italy, Japan, Korea, Spain, Taiwan, United Kingdom, USA

See www.altair.com for complete contact information.